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Job Title:                Shipping and Receiving Agent

Department:           Warehouse and Fulfillment          

Reports To:            Manager, Warehouse and Fulfillment

FLSA Status:          Non-Exempt         

Prepared By:          Manager, Warehouse and Fulfillment

Prepared Date:      September 2013

Revision Date:       February 2014      



The position description of the Shipping and Receiving Agent includes arranging deliveries and shipments within the Warehouse, completing the daily metering and dispatch of outgoing goods and orders.  



The Shipping and Receiving Agent supports the shipment of goods produced and the received goods and supplies destined for sale to the customer base.  Duties include but are not limited to:

  • Perform shipping and receiving duties, recording and checking quantity and quality of shipment received, inputting received shipment into computer system and forwarding notification to recipient.

  • Responsible to make arrangements for pick-up by the carrier specified on the purchase order (or best practice).

  • Must report defective materials or questionable conditions.

  • Purchase shipping/packing materials.

  • Maintain the work area and equipment in a clean and orderly condition, following prescribed safety regulations. 

  • Processing and sorting all incoming and outgoing mail.

  • Metering USPS mail and UPS/FedEx pick-ups and USPS, inputting shipment details into computer system.

  • Completion of bills of lading and customs paperwork.

  • Attendance and punctuality are critical.



To perform this job successfully, an individual must be detail-oriented and able to multitask in a fast-paced environment while performing each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



A high school diploma or GED equivalent is required.  Strong organizational, verbal, written, and interpersonal communication skills to conduct business in English are also required.  Some customer service experience is desirable along with competency in Microsoft applications including Excel, Word and Outlook. Knowledge of UPS, FedEx, USPS, and other mail carriers’ software, policies, and procedures is desirable. 



Ability to accurately complete arithmetic computations and to be capable of estimating weight to calculate the cost of shipping.



Must be able to lift and carry boxes weighing up to seventy-five (70) pounds.



Requires periodic overtime and standing, walking, kneeling, squatting, bending, reaching, as well as working in hot or cold temperatures with exposure to noise, dust, odors, etc.